Relevant information of interest
Prior to your reservation of a Cubacar car, we recommend that you read these extra conditions of your reservation.
When picking up the car
It is essential to present the following documentation at the rental office:
- Voucher issued by our agency with your confirmation number.
- Passport or identity document.
- Valid driver’s license, please check that the document will be valid for the entire period of the reservation and that it is at least 1 year old.
- Cash for insurance, security deposit and supplements (You can pay by card according to the conditions of the rental point, we recommend having cash).
The company Cubacar does not confirm specific models in its reservations, it only confirms categories.
The fuel policy in the car that is delivered is prepaid. That is, the fuel tank will be delivered full and must pay its value.
It means that at the time of return, the car must be delivered with the fuel tank as empty as possible. Keep in mind that the rental company does not return money for the remaining fuel that may remain in the tank.
Fuel costs must be paid locally at CUC always using «special» gasoline.
Refundable Security Deposit
Whenever you book a car, with this company or any other, you must leave a security deposit, which is refunded at the end of the reservation period. This amount must be paid in cash (CUC) at the time of car collection.
In cases of accidents or damages, you should immediately report the incident to the police and obtain a complete statement from the police about the accident. Any damage must be reported to the car rental company in 24 hours.
It is important that you understand that your car insurance will not cover damages when driving while intoxicated, drugged or under the influence of medicine. Please check that the information on the provision of vehicle assistance and the phone numbers of the car rental company are provided with a breakdown at the time of car collection.
The car must be returned in the same conditions as when it was rented. If the car is returned with damage, the car rental company will charge additional charges to the customer according to the insurance policy and rental conditions.
Compulsory insurance, when rented with the Cubacar company, is fully comprehensive and covers any incident without deductible.
Parking tickets and traffic violations are the responsibility of the customer. The police must write in the rental contract the fines that must be paid. Customers should never pay fines on the spot. Fines are paid to the car rental company when the car is returned.
Charges for returning the car in an office other than agreed
If the car is returned to an office other than the one agreed in the contract, the rental company will charge the customer a penalty.