Description: You must accept the differences that exist between the photographs and the texts used and the hotel/resort news. The photographs are intended only to illustrate the facilities and reasonable modifications may have been made at present in the hotels/resorts. We will do everything possible to ensure that the description of the facilities is correct, but we will not be responsible for any errors or differences that may exist.
Transportation: Travel to and from the hotel is not included in the price of your reservation, but can be booked separately (read booking conditions for transfer). Any transport time that we say will be only an approximate guide that can change depending on the weather, the road conditions, as well as the number of stops that may exist along the way.
Check in/out: Accommodation is normally available from 2:00 pm to 4:00 pm on the day of arrival until 11:00 am to 12: 00 am on the day of departure. You can usually access this information in the description of the hotels/resorts on our website, by contacting us or directly with the hotel . Your reservation is guaranteed in case of late arrival at the hotel.
Occupation: The number of people allowed in each room in the hotel/resort is limited to the number of people specified in the reservation. Additional occupants may be allowed in some cases, but only if you agree with the hotel/resort in person. Trip to Cuba will not perform and will not be responsible for said additions.
State of the weather: At certain times of the year it is common in tropical areas the occurrence of abundant rain, strong winds and the sea with strong waves and swells. Hurricanes and tropical storms can cause damage to facilities, faults in electrical service and water supply, etc. Trip to Cuba is not responsible for any inconvenience caused by bad weather.
Children: If you are traveling with small children, we recommend that you let us know at the time of booking. The safety of your children is of extreme importance to us. However, we must emphasize that the responsibility for the safety and care of your children is yours for the entire time of your stay.
Swimming pools: Swimming pools are usually open all year round unless specified. Sometimes pools may be closed due to maintenance or bad weather. We will try to inform you of any changes before your arrival day. The opening of the pool is, however, at the complete discretion of the owner of the installation or the hotel manager and therefore we have no responsibility for the inconvenience this may cause.
Diving: The operators of the dive sites will require completing a medical questionnaire to all people who want to dive. If the operator for any reason is not sure of your health status, you must undergo a medical examination, which can result in a considerable additional cost that you must pay locally. For this reason, we advise you to submit to a complete medical examination before reserving a vacation that includes diving, because no refund claim will be accepted if you are not allowed to dive for this reason.
Pets: No pets of any kind are allowed under any circumstances.
Access: The owner of the facility or its representatives must have the permitted access at any reasonable time for inspection or maintenance purposes.
Facilities and services: All additional facilities will be shown, when applicable, in the technical specifications of each hotel and will be corrected at the time of publication. No food will be provided if it is not specified. Unless specified, the prices quoted for all facilities include heating, electricity, gas, and television. The price includes the availability of domestic service for most, but not all, of the working days. The use of linen and towels is included and these are changed at least once a week. Any tips, extra facilities and secondary expenses such as parking, telephone calls and room service are your responsibility and should be arranged directly between you and the facility.
Your conduct: Inappropriate behavior at the facility by you or your companion (including damage to the facility, lack of hygiene, excessive noise, etc.) is a basis for the immediate termination of the agreement reservation and the offender may be forced to leave the facility, losing any money paid. You must leave the installation and all the trimmings and accessories in the same condition, condition, cleanliness and general order in which you found it excluding reasonable attrition. You are required to pay direct compensation to the owners for any violation of this requirement by you or your companion. Please note that there are hotels in certain countries that may request to print your credit card at check-in, as a guarantee against any incidental expenses incurred during your stay. You must indemnify us and the property owners against any loss caused by your use of the property.